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Privacy Policy
By submitting form you consent to us using your contact details to deliver a service. DStvCable Guys will never ask for your ID, account details or any sensitive information.
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PRIVACY POLICY - DSTV CABLE GUYS (PTY) LTD
DStv Cable Guys respects your privacy per the Protection of Personal Information Act (POPIA) No. 4 of 2013, South Africa.
Last Updated: 25 August 2026
1. Who we are:
DStv Cable Guys (Pty) Ltd, Johannesburg, Gauteng
Email: privacy@dstvcableguys.co.za
Information Officer: Mr Male
2. What info we collect:
When you request a booking on our website, we collect:
- Name, Phone Number, Email Address, Physical Address (for installation)
- Job description (Installation, Repair, Extra View, Cable Move)
- Smartcard number if provided for activation
We do NOT collect ID numbers, banking details, or decoder passwords via our website.
3. Why we collect it:
To provide professional DStv installation, repairs and activation quotes, schedule jobs, and issue invoices. Legal basis: Consent given when you click "Submit" on our form.
4. How we store it & How it's secure (POPIA Sec 19):
- Your data is stored in a private cloud vault protected by 2FA and restricted access. It is NOT stored on our computer.
- Our email is secured with Two-Factor Authentication (2FA)
- We use HTTPS encryption on our website.
- Data is stored on secure servers with access limited to authorized staff only - compliant under POPIA Sec 72.
5. How long we keep it:
We keep your contact details for 12 months after your last job for warranty purposes, then delete it automatically. Invoices kept for 5 years for dministration.
6. Do we share it?
We do NOT sell your data. We only share your address with the skilled installer assigned to assist you, and with Multichoice for activation if you request it. No sharing outside South Africa except for secure cloud storage which is also POPIA compliant.
7. Your rights under POPIA:
You have the right to:
- Ask what info we have on you
- Ask us to correct or delete it
- Object to marketing (we send no spam)
To exercise rights, email privacy@dstvcableguys.co.za with subject "POPIA Request".
8. Email & Security:
Our email is for general enquiries only. Please do not send banking details via email. We will never ask for banking details via email. If you receive suspicious email from us claiming new banking details, contact us via phone immediately to verify. DStv scams are common - always confirm on phone.
9. Cookies:
Our website uses only essential cookies for functionality. No tracking cookies.
Installers or Technicians FAQs About Our Installation & Repair Service
Where does DStvCable Guys offer their services
We offer our services in the following suburbs: Eden Glen, Edenvale, Kensington B, Randburg Gauteng, Chancliff, Krugersdorp, Cosmo City, Roodepoort, Rosebank, Sandton, Carlswald, Midrand, Airdlin, Barbeque Downs Business Park, Bloubosrand, Fourways, Buccleuch, Chartwell, Country View, Crowthorne, Johannesburg Gauteng, Craighall, Randburg, Featherbrooke, Krugersdorp, Dainfern, Fourways Gauteng, Diepsloot, Ebony Park, Erand, Farmall, Glen Austin, Halfway Gardens, Roodekrans, Roodepoort Gauteng, Kenmare, Krugersdorp, Linden, Randburg, Halfway House Estate, Midrand, Benmore, Sandton, Headway Hill, Houtkoppen, Inadan, Ivory Park, Longmeadow, Edenvale, Kya Sands, Johannesburg, Kyalami Estates, Midrand, Greenside, Randburg, Kagiso, Krugersdorp Gauteng, Maroeladal, Midridge Park, Millgate Farm, Nietgedacht, Grobler Park, Roodepoort, Sandton City, Modderfontein, Edenvale, Noordwyk, North Champagne Estates, Johannesburg, Paulshof, Fourways, Plooysville, Rabie Ridge, Randjesfontein AH, Emmarentia, Randburg, Kromdraai, Krugersdorp, Randjespark, Riverbend AH, Salfred, Sunninghill, Sandton Gauteng, Sunrella, Trevallyn, Blue Hills, Midrand, Wilbert, Edenvale, Trojan, Vorna Valley, Midrand, Waterval City, Willaway, Witkoppen, Fourways, Blackheath, Randburg, Lanseria, Krugersdorp, Bordeaux, Bosmont, Johannesburg, Brixton, Waterfall Park, Midrand, Bryanbrink, Albertskroon, Melrose, Sandton, Amalgam, Auckland Park, Illiondale, Edenvale, Weltevreden Park, Roodepoort, Berario, Blairgowrie, Randburg, Beverley Gardens, Noordheuwel, Krugersdorp, Jukskei Park, Northgate, Northriding, Olivedale, Roodepoort, Weltevredenpark, Zandspruit, Abbotsford, Alexandra, Johannesburg, Boskruin, Randburg, Atholl Gardens, Sandton, Bagleyston, Pine Haven, Krugersdorp, Hurlyvale, Edenvale, Willowbrook, Roodepoort, Thembisa, Midrand, Benmore Gardens, Birdhaven, Birnam, Bramley North, Bruma, Johannesburg, Bryanston East, Chelton Dale, Cyrildene, Broadacres, Fourways, Bromhof, Randburg, Dalecross, Denneh of Dunhill, Soweto, Johannesburg, Halfway Gardens, Midrand, Edenburg, Wilgeheuwel, Roodepoort, Elton Hill, Epsom Downs, Northdale, Krugersdorp, Fairway, Fairwood, Fellside Forbesdale, Elma Park, Edenvale, Gallo Manor, Glenhazel, Fairland, Randburg, Greenstone Hill, Gresswold, Hawkins Estate, Johannesburg, Highlands North, Houghton Estate, Hurl Park, Florida, Roodepoort, Noordwyk, Midrand, Illovo, Inanda, Kent View, Kew, Khyber Rock, Killarney, Klevehill Park, Ferndale, Randburg, Little Fillan, Lone Hill, Fourways, Magalies View, Ruimsig, Roodepoort, Magaliessig, Marlboro Gardens, Maryvale, Johannesburg, Moodie Hill, Morningside Manor, Oaklands, Krugersdorp, Mountain View, Norscot, Clearwater, Roodepoort, Northern Acres, Norwood, Oaklands, Cresta, Randburg, Rivonia Sandton, River Club, Woodmead, Germiston, Beverley, Fourways, Midrand, Morningside, Sandton, Bushwillow Park, Edenvale, Honeydew, Roodepoort, Panorama, Krugersdorp, Atholl, Johannesburg, Randpark Ridge.
What is the average cost for a network cable point?
The average cost for installing a network cable point typically ranges from R899 to R1200, depending on the complexity and materials required. We provide detailed quotes during consultations to ensure transparency.
How much does it cost to install home fibre?
The installation cost for home fibre typically ranges from R1,000 to R3,000 in South Africa. Some service providers may waive the installation fee for promotional offers or through specific contract commitments. Check with individual providers for exact pricing.
How reliable is Cat5 compared to Cat6 or Cat7?
Cat5 cables are suitable for basic home internet needs, supporting up to 100 Mbps, while Cat6 and Cat7 offer higher speeds and better shielding against interference, making them more reliable for modern networking needs. Choosing the right cable depends on your network requirements, and we can guide you through this process!
How to fix no video on CCTV?
If there’s no video on your CCTV, check the connections and power supply. If the issue persists, consult our surveillance camera technician for troubleshooting.
How much does it cost to install surveillance cameras?
Installation costs vary based on location and system complexity. Getting a quote from DStvCable Guys your local CCTV installers can provide a clearer idea of expenses.
How much does it cost to install a television?
The cost to install a television typically ranges from R500 to R2,000, depending on the complexity of the installation and any additional services required. Our TV installers provide reliable and efficient installations.
How much does it cost to replace a broken TV screen?
The cost to replace a broken TV screen varies widely depending on the model and size of the TV. Generally, it can range from R1,500 to R7,000. We recommend consulting our TV installers for a detailed quote based on your specific TV model.
How do I contact an accredited DS-tv installer?
Getting in touch with an accredited DS-tv installer is easy! At DS-tv Cable Guys, you can visit our website or call us directly to schedule an installation or repair request. Our technicians are available across Johannesburg, Durban, Pretoria, and Cape Town for your convenience!
How much does OpenView cost?
The cost of OpenView is well known for being budget friendly. Our installation prices can differ based on your specific location—Johannesburg, Durban, or elsewhere. Typically, installation can range from R550 to R2500. For accurate pricing tailored to your needs, contacting our technicians is a great start!
How much does it cost to fix DS-tv?
The repair cost for a DS-tv decoder can vary based on the problem. Minor issues may only cost around R550 to fix, while more comprehensive solutions could be higher. Reach out to our accredited team near you for a detailed and accurate quote regarding your decoder repair needs.
What is the DS-tv toll free customer care number in South Africa?
The toll free customer care number for DS-tv in South Africa is currently not available. This number used to allow you to reach customer care at no cost.
Is DS-tv customer care available 24 hours?
Yes, DS-tv customer care is available 24 hours a day, 7 days a week, ensuring that assistance is accessible at any time.
How do I boost WiFi speed?
To boost your WiFi speed, consider investing in a WiFi booster or extender, repositioning your router for optimal coverage, reducing interference from other electronic devices, and ensuring you have the latest firmware updates. Our installer can assist you in implementing the best solutions in Johannesburg, Pretoria, Durban, or Cape Town.
No Hidden Costs on DS-tv, OV HD, Fibre, CCTV & Network Installation and Repair in Johannesburg | Randburg | Ferndale | Fontainebleau | Parktown | Bromhof | North Riding | Boskruin | Sandton | Fourways | Bryanston | Rivonia | Morningside | Parkmore | Roodepoort | Florida | Wilro Park | Weltevreden Park | Northgate | Little Falls | Krugersdorp Roodepoort West | Noordheuwel | Chancliff | Kenmare & Nearby Areas
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